Welcome to the Vitis Adventures privacy notice. This privacy notice applies to U.S. residents and informs you about how we collect, use and share personal information when you visit our website, any related mobile application(s), or any website or application owned, operated, licensed, or controlled by Vitis Adventures, LLC (referred to in this privacy notice collectively as the “Site”), or otherwise interact with Vitis Adventures and our affiliated entities. The privacy notice also tells you about your rights and choices with respect to your personal information.
How We Use Your Information
Any of the information we collect may be used to personalize your experience, to stay in touch, to process and confirm arrangements, and to improve our website and customer service. The e-mail address you provide may be used to confirm that you have received such materials, to confirm that your questions or concerns have been addressed, to send you information and updates pertaining to your booking, to send periodic newsletters and occasional special offers or new service and product announcements. If at any time you would like to unsubscribe from receiving future e-mails, you may do so by following the unsubscribe option at the bottom of each e-mail or by contacting us.
Information We Collect
We may collect, use, store, and, in some cases, share different kinds of personal information including:
Identity and Contact Information. This includes data relating specifically to your identity and contact information, such as your name, email address, date of birth, address, and telephone number.
Financial Information. This includes data relating to your means and methods of payment, such as your bank account and payment card details.
Transaction Information. This includes data relating to the transactions you have carried out with us, such as details about payments to and from you, and other details of products and services you have purchased from us.
Technical Information. This includes passively collected technical data, such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the site.
Usage Information. This includes information about how you use the site, our products, and services, such as the amount of time you spend reading a particular page.
Communications and Profile Information. This includes our communications with you, such as your preferences in relation to whether you want to receive marketing materials. This also includes the data that we receive if and when you create a customer or careers profile on our Site and make use of that profile, such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Special Categories of Personal Information. During our interactions we may collect certain categories of personal information about you such as health related information or characteristics protected under state or federal law. This may be because you want us to have the information - for instance, dietary requests, or whether certain medication is allowed to be taken into certain jurisdictions, which may disclose a medical condition. We may also receive this information passively, as a result of a group you book with, for instance if you are part of a group booking by a specific religious association.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We have in place reasonable security measures to protect and safeguard your personal information. We reserve the right to release your information when we believe release is appropriate to comply with the law, enforce our site policies, protect others, or our rights, property, and safety. We will retain your information only for as long as needed to fulfill the processes outlined in this notice, or to comply with legal and auditing requirements.